Refund process and timelines

2) Some bookings are refundable. For these bookings, you may be eligible for either a partial or full refund if you change or cancel.

3) If your booking is eligible for a refund, we usually process the refund within 24 hours.

4) After we process your refund, it may take up to 7 days for your financial institution to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.

5) Once we initiate your refund, we will email you a refund receipt with details regarding the refund amount, how, and when you’ll get your refund.

6) In general, you will be refunded in the same form of payment and currency you used when booking.

7) Please check the rules and restrictions in your itinerary for refund details prior to initiating a change or cancellation.

8) Some changes or cancellations are subject to fees. See Change or cancellation fees for details. 

9) Some bookings are non-refundable. If you cancel a non-refundable booking, you will not receive a refund. See Refund process and timelines for details. 

10) Prior to initiating a change or cancellation, please review the detailed rules and restrictions in your itinerary. 

11) If you have difficulties finding your itinerary, please read View or find your booking.

12) If you don’t check in during your hotel’s check-in hours, or never show up without canceling first, the hotel may charge you a no-show penalty fee. This fee can vary, so check the Rules and restrictions in your itinerary for your hotel’s policies.

• Your booking cannot be changed or cancelled online.

Please Contact Us for assistance.